What is QuickBooks Error PS038 & How to Resolve It?

Running payroll requires the most recent updates of payroll tax tables installed in QuickBooks Desktop, and while doing so you might get an error message that reads ” You’ve retrieved the latest payroll update and validated your Payroll subscription.  We strongly recommend that you go online again before mm/dd/yyyy. [PS038]“. It is a common error that several users face while updating or processing paychecks in QuickBooks. Error code PS038 was a bug in the QuickBooks application that got fixed with the launch of QuickBooks 2018, but recently a number of users have reported the getting the same error and it indicates that PS038 has made a come back in QuickBooks application. With this article, we are going to analyse the reasons for the occurrence of QuickBooks payroll update error PS038 and quick solutions that can be implemented to resolve it.

To get Payroll Error PS038 resolved by professionals call  us at (844)-888-4666

What is QuickBooks Payroll Update Error PS038?

QuickBooks payroll update error PS038 appears when a user tries to send paychecks online and the paychecks were stuck as “Online to send”. Payroll cannot be processed if there are paychecks stuck in the system and thus resolving the error becomes the need of the hour. However, basic troubleshooting can fix this error, but as employees payroll data is a critical piece of information for a business thus it is suggested to take close attention to the troubleshooting procedure to avoid data loss. You can also backup your QuickBooks data prior troubleshooting to safeguard it against damage and corruption.

How to Resolve QuickBooks Error PS038?

Important:

1. If you are using an older version of QuickBooks then first you need to update it to 2019 or a later version.
2. Make sure to back up your company file and payroll data before proceeding with troubleshooting.
3. Your QuickBooks Desktop application must be having the latest updates of payroll tax table installed.

Steps to Rectify QuickBooks PS038 Update Error:

QuickBooks PS038 error can be fixed by performing various troubleshooting steps mentioned below in this article. Follow the steps in the given sequence for a quick resolution.

After updating QuickBooks try Sending Payroll:

• Click My Payroll Services under Employees tab and then click Send Usage Data.

  

• If you can send data successfully then update the payroll again.
• If you are still getting the same error message, then follow the steps given below or contact Payroll Helpline Number USA (844)-888-4666.

Check and Find Paycheck Stuck as “Online to Send”:

• Under the Edit tab, select Find and choose the Advanced.

  

• From under the Choose Filter tab, look for the Filter list and select Detail Level.
• Select Summary Only.
• From under the Choose Filter tab, look for the Filter list and select Online Status.
• From the drop-down list at the right-hand side, select Online to send.
• Click the Find button to check all the unsent paychecks.

Run Verify and Rebuild Data tool:

•  Make sure to take a backup before running the Rebuild Data tool.
• Click the Rebuild Now button as shown in the screenshot.

  

• After the rebuild process completes, you can see the status of stuck paychecks.
• If rebuild is not able to fix all the stuck paychecks and you can’t update Payroll due to errors PS038, then contact us for help at (844)-888-4666.

Carefully follow each step mentioned in the article to rectify QuickBooks error PS038, or you can contact us directly for help by dialling our Payroll Technical Support Number (844)-888-4666.